Privacy Policy

1. Data Controller

The data controller responsible for your personal data is Taxi 34 Pollença, located in Pollença, Mallorca, Balearic Islands (Spain). You can contact us at booking@taxi34pollensa.com or by phone at +34 672 501 709.

2. Data We Collect

We collect the following personal data when you use our service:

• Full name
• Phone number
• Email address
• Transfer origin and destination
• Date and time of service
• Number of passengers and luggage
• Flight number (optional)
• Additional notes about the service

3. Purpose of Processing

Your personal data is used for:

• Managing and confirming your transfer bookings
• Communicating with you about the booked service
• Sending confirmations, reminders and operational notices
• Billing and administrative management
• Improving service quality and customer care

4. Legal Basis

The processing of your data is based on:

• Contract performance: management of the requested booking
• Consent: for the use of analytics cookies
• Legitimate interest: for service-related communications
• Legal obligation: data retention for tax purposes

5. Data Recipients

Your data may be shared with:

• Google LLC (Firebase): hosting and database platform
• Payment service providers (if applicable)
• Competent authorities when required by law

6. International Transfers

By using Firebase (Google Cloud), your data may be processed on servers located outside the European Economic Area. In these cases, we apply the safeguards required by GDPR, including the Standard Contractual Clauses approved by the European Commission.

7. Data Retention Period

Your personal data will be retained for as long as necessary to provide the service and, subsequently, for legally required retention periods (for example, 4 to 6 years for tax and accounting obligations).

8. User Rights

You have the right to:

• Access: know what personal data we process about you
• Rectification: correct inaccurate or incomplete data
• Erasure: request the deletion of your data
• Portability: receive your data in a structured format
• Restriction: restrict processing in certain cases
• Objection: object to the processing of your data

To exercise these rights, contact us at booking@taxi34pollensa.com indicating your request. We may ask for additional information to verify your identity.

9. Cookies

Our website uses essential technical cookies for proper operation and, where applicable, optional analytics cookies to improve user experience. You can manage your preferences at any time from the cookie settings panel.

10. Security

We apply appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS), secure authentication, restricted access control, and regular backups.

11. Modifications

We may update this privacy policy whenever required due to legal, technical or operational changes. The current version will always be available on this page with its corresponding update date.

12. Supervisory Authority

If you consider that the processing of your data is not adequate, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD), located at C/ Jorge Juan 6, 28001 Madrid (www.aepd.es).